Privacy Policy and Commitment

Your personal information is protected and handled with responsibility.

Introduction to Our Policy

This privacy policy describes how Isandrover collects, uses, and protects personal data of users in Malaysia. We are dedicated to maintaining strict confidentiality, transparency, and compliance with all legal requirements.

By using our services, you consent to the terms outlined here. Your trust is vital to us, and we take steps to support security and clarity regarding your information management.

Data Collection Overview

We collect personal and technical data to improve your experience and deliver effective, personalized content and service.

Information You Provide Directly

  • • Submitting queries or filling out contact forms.
  • • Providing feedback on routes or guides.
  • • Participating in surveys voluntarily.
  • • Registering on our platform (if available).
  • • Communicating with our support team.

Information Collected Automatically

  • • Device identifier and browser type.
  • • Usage statistics such as pages visited.
  • • Cookies and analytics to monitor usage.
  • • Location data (with permission granted).
  • • Technical logs for system performance.

How We Use Your Data

Collected data is used only for purposes described and will never be sold to third parties. Our main objectives are:

  • • Delivering personalized route recommendations.
  • • Improving user experience and site functionality.
  • • Responding to inquiries and resolving support issues.
  • • Sending service updates and new guide releases.
  • • Protecting against fraud and security threats.
  • • Complying with national regulations.
  • • Analysing usage to improve our services.

Our Promise: We safeguard your personal data and review our data practices regularly. Your privacy is central to every aspect of our operations.

Data Sharing Policy

We only share data when required by law or to trusted service providers supporting our operations, under strict confidentiality agreements.

Our Service Providers

Some third parties handle storage, email, and analytics. They only access information needed for operational functionality.

Legal Requirements

Information may be disclosed if legally required by authorities or regulatory bodies.

Anonymous Statistics

We use aggregated, non-identifiable information for analytical purposes only.

Your Rights

You may access, correct, or request deletion of your personal data. Malaysian and international privacy rights apply where relevant.

  • • Request access to personal data held about you.
  • • Correct or amend inaccurate information.
  • • Ask for deletion of personal data.
  • • Request a copy of your data in portable format.
  • • Object to certain uses of your data.
  • • Restrict processing in specific circumstances.

For questions or exercising these rights, please contact our team using the details at the end of this page.

Data Security Measures

We protect data using both technical and organizational safeguards appropriate for digital tourism platforms.

Technical Safeguards

  • • Data is encrypted during storage and transfer.
  • • Secure servers are used for information storage.
  • • Access controls are implemented rigorously.
  • • System vulnerability checks are regularly performed.

Organizational Practices

  • • Access provided to trained personnel only.
  • • Privacy policies reviewed and updated routinely.
  • • Confidentiality agreements with all collaborators.
  • • Staff receive privacy and security training.

Data Retention and Deletion

We retain personal data only as long as necessary for the purposes described, in line with legal obligations.

  • • Account information kept per user request.
  • • Usage data kept for digital service improvements.
  • • Contact records retained for customer service.
  • • Transactional data retained for regulatory compliance.
  • • Preference logs stored for marketing opt-outs.

Inactive or closed accounts are removed according to privacy laws.

International Transfers

Data may be processed abroad in compliance with international standards for privacy and security.

  • • Agreements are in place with providers overseas.
  • • We check all partners for adequate safeguards.
  • • User consent requested when required.
  • • Complaint mechanisms available for concerns.

Cookies and Online Data

Cookies are used for site functionality and analytics. You may manage cookies settings through your browser at any time.

Types of Cookies Used

  • • Required for basic site functions.
  • • Help improve site performance.
  • • Remember your preferences and settings.
  • • Enable features like offline guide download.

Adjust or delete cookies via browser settings to manage your preferences.

Policy Updates & Notifications

We regularly review this policy. Changes will be notified by posting updated dates at the page top.

  • • Date marked for all major updates.
  • • Announcement in relevant platform sections.
  • • Direct contact if legally required.
  • • Users encouraged to review policy regularly.

Continued use means you accept any updated practices.

Contact for Privacy

For privacy concerns, questions, or complaints please contact our designated privacy team.

Isandrover

Menara Prestige, No. 1, Jalan Pinang, Level 30-32, Kuala Lumpur 50450 Malaysia

Phone: +60 19-138 5750

Email: content@isandrover.sbs

Last reviewed January 12, 2026.

Effective as of January 12, 2026.